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  • HOW LARGE AND HOW HEAVY ARE THE PACKAGES?
    Dimensions: Climbing frame LxWxH 119 x 65 x 28 cm Accessory Set LxWxH 119 x 42 x 9 cm Weight: Frame + packaging 22.8 kg Accessory Set 7 kg All packaging delivered by us is licensed under the ARA collection system under number 25292.
  • HOW ARE THE CLIMBING FRAMES SHIPPED?
    The goods are typically ready for shipping on the next working day. Shipping is handled by GLS. GLS delivers packages within 2-5 working days. We will notify you by email when the goods are dispatched and provide a GLS tracking number. Please check your spam folder if necessary. The climbing frames are compactly packed in a cardboard box. The accessory sets and individual accessories are shipped together with the frame as one package. All packaging delivered by us is licensed under the ARA collection system under number 25292.
  • How long does shipping take?
    For items in stock, orders are shipped with GLS on the next working day. GLS delivers to addresses in Germany and Austria within 1-3 working days. Please note that there may be delays in delivery (especially for pre-orders and during holidays) over which we, as retailers, have no control, particularly in the case of short-term delivery delays from our suppliers.
  • IS IT POSSIBLE TO PICK UP THE PRODUCTS BY MYSELF?
    Yes, it is possible to pick up the climbing frames at our showroom in Vienna. Müllnergasse 31, 1090 Vienna, Austria - please call in advance as not all models are available in the showroom.
  • What payment methods are available?
    Different credit cards, PayPal, Apple Pay, Klarna instant transfers, or a bank transfer to our N26 bank account.
  • Do you also deliver to Switzerland?
    Yes, we also deliver to Switzerland. Simply place your order in the shop and enter your address in Switzerland. Customs clearance and delivery to your door are included in the shipping costs!
  • To which countries do you deliver?
    We ship to all European countries. All countries are listed in the shop - place your order as usual and enter your shipping address. If your address is not listed, send us an email and we will send you a quote!
  • Do I have to pay for shipping as well?
    We charge a flat rate of 10 euros per order for delivery to Germany. For other countries, shipping costs will be calculated and displayed during the ordering process in the shop
  • KIDWOOD IS TOO EXPENSIVE FOR US.
    Quality is remembered long after the price is forgotten. Kidwood is a 30 kg heavy wooden frame made of 100% birch wood. Naturally, it has its costs. Follow us on Instagram and subscribe to our newsletter to be the first to know about our offers and promotions. Many influencers on Instagram have a discount code for Kidwood. With Klarna, it is possible to buy Kidwood products in installments. Contact us, we are happy to advise you!
  • WHAT SHOULD I DO IF I DON'T HAVE ENOUGH SPACE AT HOME?
    The climbing frames only take up 1.3 m2 and are suitable for smaller spaces. Our foldable climbing frame - Zebra, is a space-saving wonder. It can be quickly and easily set up for play and then folded and stored afterwards. The Zebra is compatible with all Kidwood accessories and is ideal for children from walking age to approximately 4 years old
  • ICH BIN MIR NICHT SICHER, OB MEINE KINDER DAMIT SPIELEN WERDEN
    95% of all children love to move and therefore enjoy playing with Kidwood very much. For the children who do not enjoy moving very much, Kidwood is important for promoting movement in everyday life. At some point, all children may lose interest in the jungle gym, but with Kidwood, this can be quickly and easily solved: the jungle gym has 5 positions and can easily be tilted to a different side even by moms and grandmas alone. with Kidwood, there are over 30 different accessories - there is something for everyone. By changing the position and attaching different or new accessories, new movement landscapes are created, which awaken curiosity and interest again and invite to play. Here are some examples of how versatile our Kidwood is:
  • What sets Kidwood apart from other brands?
    - 5 play positions - Variety of models and colors (Original, Black, White, foldable, outdoor) - Over 30 different accessories - from classics like slides, rings, and swings to punching bags, roller slides, and basketball hoops. - TÜV certification - The products are painted, making them easy to clean, slippery, comfortable, and antibacterial. - Fast shipping and professional customer service - Height of 110 cm - suitable for the smallest children
  • HOW DO I BUILD THE FRAMEWORK?
    Im Blog findest Du die Aufbauanleitung zum herunterladen sowie die Aufbauvideos.
  • In the blog, you can find the assembly instructions for download as well as the assembly videos
    The climbing frames and accessories are made from 100% birch wood. The surface is covered with a saliva-resistant water-based lacquer. Despite the lacquer, the wood is antibacterial, and thanks to the lacquer, it is particularly easy to care for. The safety mats are made of synthetic leather, removable, and easy to clean.
  • HOW LARGE ARE THE CLIMBING FRAMES?
    The Sailor, Domino, and Rocket climbing frames are LxWxH 113 x 115 x 110 cm. The Zebra climbing frame is LxWxH 105 cm x 110 cm x 100 cm, folded 105 cm x 10 cm x 100 cm. The height of the climbing frames - 110 cm - is not arbitrary. This is the average height of a 5-year-old child. Due to this optimal height, the climbing frames have been approved by the TÜV for children aged 18 months and above.
  • HOW IS THE ACCESSORY ATTACHED?
    In the blog, you will find assembly and attachment instructions. We also frequently demonstrate a knot on Instagram that is very secure and easy to untie. The accessories with ropes can be attached at any desired location. The attachment accessories are suitable for rungs with a diameter of 2.5 cm.
  • WHICH CLIMBING FRAME WOULD WE RECOMMEND?
    All climbing frame models are of equal size and pedagogically valuable. All frames are suitable from crawling age to school age. Rocket - is a climbing paradise. Due to the side vertical ladder, Rocket is particularly recommended by physiotherapists. Domino is popular among children because of the climbing net/nest at the top. Children enjoy climbing upwards and using the soft and flexible seating area for playing and reading. With its wide rungs, Domino also offers plenty of space for larger and older children to play. Sailor is our bestseller and impresses with its side climbing net and an opening at the top, which allows children to climb up and down easily. Zebra is our space-saving wonder and is ideal for babies from sitting age. Zebra is a large climbing triangle that can be quickly folded and stored. Additionally, Zebra is almost delivered fully assembled, and assembly takes less than 5 minutes. The general age recommendations for Accessory sets are: Junior Accessory Set from 12 months Sport Accessory Set from 18 months Play Accessory Set from 24 months.
  • HOW SHOULD WOOD PRODUCTS FROM KIDWOOD BE CLEANED?
    Generally, only with a damp cloth. For heavier soiling, mild soapy water can be used.
  • WHAT IS THE MAXIMUM WEIGHT CAPACITY OF THE CLIMBING FRAMES? CAN MULTIPLE CHILDREN PLAY ON THEM SIMULTANEOUSLY?
    The maximum weight capacity for the Domino, Sailor, and Rocket climbing frames is 90kg. The Zebra climbing frame can even withstand up to 100kg. Kidwood is ideal for siblings and friends. It can easily accommodate 3-4 children simultaneously, depending on their size and weight
  • ARE THE CLIMBING FRAMES CERTIFIED?
    All climbing frames are CE marked and certified by TÜV Nord according to EN71 for toy safety. Furthermore, all packaging delivered by us is licensed under the ARA collection system under number 25292
  • ADDRESS FOR THE RETURN SHIPMENT
    If you wish to return a product, please use this address: GLOBAL MAIL / STRESSFREI.spielraum Hosnedlgasse 8 1220 Vienna Austria
  • INFO SHEET: WHAT CONSTITUTES A COMPLAINT AND WHAT DOES NOT
    In our sustainability fact sheet, you will find additional information about the product, sustainability, and complaints.
  • What should I do in case of a complaint?
    As with any production, there may sometimes be manufacturing defects or transport damage with Kidwood. But don't worry - we prioritize the high quality of Kidwood! Send us an email at info@kid-wood.de with a description of the problem and photos. Our customer service team will be happy to assist you. We carefully and personally handle each email. Please understand that it may take 1-3 business days for you to receive a response from us. However, rest assured that we are already working on your complaint behind the scenes! We are always striving to resolve any issues as quickly as possible so that nothing stands in the way of children's fun!
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